I'm pretty sure 95% of our issues come down to lack of training and lack of staff. I can't train everybody who comes through, but I generally try to make sure anyone new I speak with knows what they have to do, and who to speak to if they don't know what to do.

But like, problem b there ensures I can't do that every time.

My coworker correctly says that I'm basically setting myself up to be an overworked and unpaid manager if I keep this up and uurrrgh I just want people to quit bothering me when other techs fuck up.